Premium Limited Warranty

Coverage applies when the reported failure is reasonably attributable to a defect in the supplied material or the original manufacturing workmanship, rather than wear, accidental damage or an external cause. The following definitions explain the specific types of problems that may qualify:

2.1 Failed stitching and seams. Thread that breaks or unravels, or a sewn joint that separates, during ordinary entry, exit or seated use because of defective stitching or seam construction. This includes structural seams, decorative stitched panels and stitching that secures a supplied fastening component. A seam torn by a snag, sharp object or excessive pulling is not covered under this category.

2.2 Failure of supplied fastening components. A zipper, sewn-on strap, attachment loop, hook-and-loop fastening panel or clip supplied as part of the seat-cover set that breaks, detaches or becomes unusable because it was defectively made or attached. Normal loosening from repeated use, damage caused by forced installation or removal, and breakage caused by external impact are excluded.

2.3 Defective panel bonding or backing. Bubbling, separation or detachment between the outer upholstery layer and its backing or bonded support material where those layers were supplied as a joined assembly and the failure results from a bonding or production defect. Damage from soaking, improper chemicals or external abrasion is excluded.

2.4 Defective surface finish. Visible peeling, flaking, blistering or abnormal loss of the factory-applied surface finish that occurs because the supplied material or finish is defective under ordinary use and proper care. Wear caused by repeated friction, scratches, staining or unsuitable cleaners does not qualify simply because it changes the surface appearance.

2.5 Premature splitting or cracking caused by a defect. Cracks or splits where inspection indicates a defective material or manufacturing process, rather than ordinary stretching, natural leather creasing, loss of conditioning, abrasion, accidental cuts or external heat damage. The location, pattern and likely cause of the failure will be considered.

2.6 Defective perforated or stitched sections. A perforated panel or its stitched reinforcement that tears or pulls apart because of a manufacturing defect, including a defective seam in a designated airbag-compatible cover section. A suspected defect affecting an airbag-related seam must be reported promptly; the affected cover should not be altered or repaired by the customer while the issue is being assessed.

2.7 Finish discolouration caused by a manufacturing defect. Unusual patchy colour loss, blotching or inconsistent finish breakdown which can reasonably be attributed to defective dyeing or finishing. Normal gradual colour change, sunlight-related ageing, dye transfer from clothing and staining from external substances are not covered.

Artificial Nappa Leather (1 year). Covers qualifying manufacturing defects in the synthetic leather surface, seams, backing and supplied fastening components. Normal abrasion, creasing, gradual sheen changes, stains and damage caused by heat, prolonged sunlight or perspiration are not material defects.

Premium Cowhide Fibre Leather (2 years). Covers qualifying manufacturing defects in the cowhide-fibre centre panels and accompanying microfiber/synthetic outer sections, including defective stitching, layer separation and abnormal peeling attributable to faulty materials or workmanship. Normal surface wear, compression, wrinkles and gradual colour change are not covered.

Suede + Fibre Leather (2 years). Covers qualifying manufacturing defects in the suede-textured panels and fibre-leather sections, including faulty seams, backing separation and defective material finishes. Changes in suede nap direction, flattening from use, brushing marks, ordinary friction, staining and normal ageing are not manufacturing defects.

Genuine Italian Cowhide Leather (3 years). Covers qualifying defects in the genuine leather material, original finish, seams and supplied components described in Section 2. Natural grain variation, softening, creasing and patina are normal leather characteristics. The third year is a MATRÉVOL customer-facing commitment and must be supported by MATRÉVOL even if the manufacturer’s own repair support ends earlier.

The following are not covered by this voluntary warranty when they are the cause of the reported damage:

Ordinary use and ageing: gradual rubbing or thinning on bolsters, everyday abrasion, minor wrinkles or stretching, normal changes in sheen and the natural ageing or patina of leather.

External or accidental damage: cuts, scratches, punctures, burns, pet claws, sharp clothing accessories, accidents, flooding and fire are not manufacturing defects. The manufacturer has indicated that customer-caused damage may be repaired or a component replaced without a component charge within two years, with shipping payable by the customer. This is a separate discretionary damage-assistance service, subject to inspection, feasibility, available materials and advance agreement on shipping costs; it does not extend the manufacturing-defect warranty.

Cleaning and maintenance damage: damage caused by strong solvents, bleach, abrasive cleaning, unsuitable leather treatments, excessive soaking or failure to follow reasonable care guidance supplied with the product.

Staining and colour transfer: food or drink stains, cosmetic products, ink, body oils, sunscreen, denim or other fabric dye transfer, and other substances transferred onto the covers.

Installation or modification damage: damage caused by pulling, cutting or forcing parts into position, incorrect installation, unauthorised alteration or attempts to repair the covers. Using a third-party installer does not by itself invalidate the warranty; damage must be attributable to the installation or modification.

Exceptional exposure or misuse: damage associated with prolonged intense sunlight, excessive heat, perspiration left on the leather, abnormal heat sources, improper storage, or use outside the intended automotive purpose. A claim will not be rejected solely because a vehicle was used in normal sunny conditions; the cause of the reported failure will be assessed.

Preference and cosmetic differences: a change of mind, a preferred shade or texture, natural hide variation or a reasonable difference between display colours and actual materials. Any defect or statutory right relating to the product as supplied remains unaffected.

This warranty covers the seat-cover products described in Section 1, not vehicle upholstery, electronics, heating/ventilation systems or unrelated accessories such as floor mats. Questions about the originally supplied vehicle pattern, cut-outs and fitment are handled under MATRÉVOL’s separate fitment support and any applicable consumer guarantees.

These illustrations help explain the definitions above; each claim is assessed on its individual facts and evidence.

Likely covered: a centre-panel seam opens with normal seating use because its threads were improperly secured; a zipper detaches from the cover because of faulty stitching; a finish lifts in patches despite ordinary cleaning and no identifiable external damage.

Generally not covered: the entry-side bolster becomes shinier from repeated sliding, a leather seat develops natural creases, dark jeans transfer colour to a light cover, or a panel is scratched by a metal buckle.

Email support@matrevol.com during the applicable warranty period and include your order number or other proof of purchase, the affected seat and section, clear photos or a short video of the problem, and a brief description of when and how it developed.

MATRÉVOL may request additional photographs, usage or care details, or an inspection where reasonably necessary. Claims are assessed based on the nature of the failure, its likely cause, the materials involved and the applicable warranty terms. A claim is not rejected solely because a customer used a professional installer or because a problem appears in a frequently used seat area.

For a confirmed covered defect within the advertised warranty period for the selected material (1, 2 or 3 years), MATRÉVOL will provide an appropriate repair or replacement of the affected component without charging for the covered remedy or its standard delivery, subject to applicable law. An entire seat-cover set is not automatically replaced where only one part is affected. Customer-caused damage may qualify for the separate two-year damage-assistance service, with shipping charged only after the customer agrees to the quoted amount.

Replacement parts are covered for the unexpired remainder of the original warranty period unless applicable law provides otherwise. The separate fitment process or any initial reporting window does not shorten this material-and-workmanship warranty.

Care recommendations: Avoid contact with sharp objects, buckles, tools and pet claws. If perspiration leaves the seat surface damp, wipe it promptly with a clean, dry, soft cloth. Reduce prolonged exposure to direct summer sun and excessive cabin heat where practical. Use only suitable leather or synthetic-upholstery care products for the relevant material, following the product directions and testing on a hidden area first. Avoid abrasive cleaners, harsh chemicals and soaking. Suede-textured surfaces require a product specifically suitable for that finish.

Manufacturer durability guidance (not a guarantee): With proper care, Artificial Nappa and microfiber-based seat covers may last approximately 5–8 years; genuine cowhide may last approximately 8–10 years. These estimates describe potential service life, not warranty coverage or a guaranteed lifespan. No separate lifespan estimate has been confirmed for the Suede + Fibre option.

This voluntary warranty applies to eligible orders purchased directly from MATRÉVOL, regardless of the customer’s country of residence or delivery destination. It is additional to statutory rights and remedies. Nothing in these terms excludes, restricts or reduces consumer rights or remedies that cannot lawfully be excluded in the customer’s jurisdiction. Where local law requires additional disclosure or a different remedy, the mandatory law prevails.

Country-specific statutory notices and any legally required warranty information will be provided where applicable.

REVOL GROUP LLC, trading as MATRÉVOL

Website: https://matrevol.com | Email: support@matrevol.com